The Dolcera Blog

Excellent post from Andrew McAfee. Key points:

One of modern IT’s most underappreciated roles is as an enforcer of process discipline. Today’s enterprise systems make sure that complex, multi-step processes –  ones that involve employees, customers, suppliers, and other groups—are executed the same way time after time, location after location, with few or no exceptions.

Today, the parts of a business process that are executed with the assistance of IT are the easiest ones to control, monitor, and enforce. They’re also the easiest ones to reengineer with confidence…